Frequently asked questions (FAQ)

Westminster Abbey is in the heart of London, close to Big Ben and the Houses of Parliament. Our address is

20 Dean's Yard
London
SW1P 3PA

By rail

The nearest railway stations are: 

• Charing Cross, about 1,100 (16 minutes)
• London Waterloo, about 1,400 metres (19 minutes)
• London Victoria, about 1,700 metres (24 minutes) 

By underground

The nearest underground stations to the Abbey are:

• Westminster, Jubilee, District & Circle line - about 300 metres (4 minutes)
• St James's Park, District & Circle line - about 500 metres (6 minutes)

Please visit the Transport for London website for further information on accessible transport options to the Abbey.

By bus

Full bus route information is available on the Transport for London’s Journey Planner.

By bike

Plan your journey by bicycle using the Transport for London website.

Bike racks are available close to the Abbey and can be found on the Transport for London cycle parking website.

Please note that folding bikes are not permitted in the Abbey.

By car, taxi or Dial-a-Ride

• There are no car parking facilities at the Abbey.
• Disabled parking: there are a limited number of blue badge parking bays close to the Abbey: Blue Badge Bays (arcgis.com).

The Abbey is usually open for visiting between:

Monday: 9.30am – 3.30pm

Tuesday: 9.30am – 3.30pm

Wednesday: 9.30am – 3.30pm

Thursday: 9.30am – 3.30pm

Friday: 9.30am – 3.30pm

Saturday: 9.30am – 3.00pm

Sunday: Open for services

As a working church, we occasionally close for special services. For the most up-to-date information, please visit our entry times page.

You are welcome to take pictures in the Abbey for personal, non-commercial purposes. Professional photography is only permitted with the approval of the Abbey’s Press Office.

It is your responsibility to ensure no copyright or data protection is infringed, and the following restrictions apply when photographing in the Abbey:

• Photography is not permitted at any time during services, including any services that run alongside tourist visiting.
• Video recording, flash photography, extra lighting, selfie sticks and tripods are not permitted.
• Photography of children/young people is prohibited without consent of the accompanying adult.

Photography is not permitted at any time in the:

• Shrine of St Edward the Confessor
• St Faith’s Chapel
• The Queen’s Diamond Jubilee Galleries

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Westminster Abbey runs a wide range of tours throughout the year, including Verger, Group, Schools, Universities and Community Group tours.

Upcoming tours can be booked via our Events at Westminster Abbey page.   

There is no cloakroom available at Westminster Abbey. Visitors are advised to carry their bags and luggage, as there are no designated cloakrooms or luggage storage facilities on-site.

There are toilets located in the Cloisters and the lobby of the Queen's Diamond Jubilee Galleries.

You're welcome to use our multimedia guide when visiting the Abbey. You can download a shortened version of the guide on your mobile or tablet, or use a device we supply.

There are no left luggage facilities at Westminster Abbey. Large items, such as suitcases and large backpacks, are not admitted and bags of any size with wheels are not allowed into the Abbey.

Baby changing facilities are located in the Cloisters. Westminster Abbey is a nursing friendly venue and you are welcome to nurse anywhere in the church. Please speak to a member of staff should you require a more private space.

The Cellarium Café and Terrace is open from 8:00am – 4:00pm on the days the Abbey is open to visitors, serving breakfast, lunch and afternoon tea. Opening times can sometimes vary, so please check before visiting. 

The Abbey is accessible for wheelchair users, and we have wheelchairs that you are welcome to use. Please ask a Marshal when you arrive.

Guide dogs, hearing dogs and assistance dogs are welcome at the Abbey.

Accessible toilets are located in the Cloisters.

The Abbey is equipped with a hearing loop system that covers the whole of the Abbey main building. This system is used at all services.

Audio described tours are available, and there is a British Sign Language (BSL) version of our multimedia tour. We also offer printed transcripts of the tour (in 14 languages).

If you require any assistance or require further information regarding access ahead of your visit please email [email protected].

There are no car parking facilities at the Abbey but there are a limited number of Blue Badge parking bays (arcgis.com) close to the Abbey.

We offer free admission to registered disabled visitors and a carer. You can book tickets in advance via our ticketing website.

You can find out about upcoming services and our year-round events programme on our website.

We also offer special events for guided tour groups, schools, universities, families, and community groups.

Information about upcoming events is available on the Events sections of the website. You can also use the Events calendar to view what’s on at any day in the near future.

Our weekday daily services are Morning Prayer, Holy Communion and Evensong.

Everyone is welcome at our regular services, free of charge. They aren't ticketed so please arrive early to avoid disappointment.

You can book tickets to visit Westminster Abbey through the 'Book tickets' link on the website.

There is no fee for booking tickets either online or in person.

There’s no charge to attend a service at Westminster Abbey. We take a collection at Sunday services, which you are welcome to contribute to, with the money going to nominated organisations and charities. 

Tickets are non-transferable and non-refundable once purchased. We are under no obligation to issue refunds if you cancel your ticket.

If you miss your timed entry slot, please let a member of staff know so that they can assist you with entry to the Abbey.

For general ticket enquiries, please contact us at [email protected] or on +44 (0) 207 222 5152.

When you book your tickets, you will receive an email confirmation. If you haven't received a confirmation email please check your spam filters, and then contact [email protected] or on +44 (0) 207 222 5152.

There may be a limited number of tickets available on the door, but pre-booking tickets online is advisable.

If you have any queries or questions about an online purchase please email [email protected] or call +44 (0)20 7306 0055.

If you have any queries about an online order, please email [email protected] or call +44 (0)20 7306 0055.

When you place an online order, you will receive an email confirmation from the [email protected] email address. If you have not received the email please check your spam filters and then get in touch with us by email [email protected] or call +44 (0)20 7306 0055.

If you have questions about items for sale in the Abbey Shop, please email [email protected] or call +44 (0)20 7306 0055.

The Abbey shop is open from 9:15am to 6:30pm on the days the Abbey is open to visitors, and on Sundays. Opening times can sometimes vary, so do check our entry times page for up-to-date information.

You can make a donation to support the work of the Abbey by visiting our Make a Donation page. 

If you would like to leave the Abbey a gift in your will, you can visit our Leave a legacy page. 

All Abbey job opportunities are advertised on our careers portal.

You can find out about opportunities to volunteer at the Abbey on our volunteering portal.