A royal church

Website accessibility

This statement explains what what we know about the accessibility of each of the websites we operate, what we are doing to address the accessibility of our websites and how to contact us about web accessibility.

This accessibility statement applies to www.westminster-abbey.org, www.choirschool.westminster-abbey.org

Westminster Abbey believes everyone should be able to access its website. We have designed the website to standards that aim to make it easy for you to get the information you need.

If you come across barriers to accessing information, we would like to hear from you: [email protected]

 

Accessibility statement

Westminster Abbey is committed to ensuring that our website and digital services are accessible to the widest possible audience. This includes people with disabilities, those using assistive technologies, and visitors accessing our content on a variety of devices and browsers.

  • We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. These internationally recognised standards outline how to make web content more accessible and usable for everyone.

Accessibility principles we follow

Our website aims to be:

  • Perceivable – Content is presented in ways that can be accessed by all users, including those using screen readers or magnification tools.
  • Operable – All features can be used via keyboard navigation, and interactive elements are clearly identifiable.
  • Understandable – Information is written in plain language, with consistent layouts and navigation.
  • Robust – Compatible with a range of assistive technologies, browsers, and devices.

Features that support accessibility

  • Alternative text for all meaningful images.
  • Captions and transcripts for video and audio content where available.
  • Logical heading structures to aid navigation.
  • High-contrast colour schemes for improved readability.
  • Text that can be resized up to 200% without loss of functionality.
  • Avoidance of colour alone to convey meaning.
  • Clear labelling of links, buttons, and form fields.

Known accessibility issues

We are aware of the following areas that may not fully meet WCAG 2.2 AA standards:

  • Some older PDF documents are not fully compatible with screen readers.
  • Certain historical images may lack complete alternative descriptions due to limited archival information.
  • Some third-party embedded tools may not fully meet accessibility standards.

We are actively working to address these issues as part of our ongoing accessibility improvement plan.

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you experience any difficulty accessing our website or require content in an alternative format, please contact us:

We will acknowledge your request within 2 working days and aim to provide an alternative format within 5 working days.

Ongoing commitment

We regularly review and test our website to maintain and improve accessibility. This includes periodic audits, user testing with assistive technologies, and staff training to ensure accessibility remains a core consideration in all digital updates.

 

Last updated: 10 December 2025

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